"Blessed is the one who trusts in the Lord, whose confidence is in Him. They will be like a tree planted by the water that sends out its roots by the stream. It does not fear when heat or drought comes... and never fails to bear fruit." - Jeremiah 17
But we don’t have enough time”, was the response of this business leader as we worked through the challenges of creating a remarkable customer experience. Although their desire was in the right place, their willingness to engage in the disciplined pursuit of remarkable was cautious and maybe even cl...
Ten times the same themes were spoken. Ten times these people highlighted the good they had experienced. Ten times, they reflected on the care and personal attention they received. Ten times words of deep gratitude and appreciation were offered for how they were treated. “10” It was quite a remarkab...
Many years ago I received some BRUTAL news. One of my main clients had just undergone a financial review. The solid financial footing they had thought they were on…. was gone! All spending was halted. Only business crucial to core survival was continued. My role, at that time, was not core. After t...
From time to time the hard, and at times unforgiving and unfair realities of life, come crashing in on everyday people like you and me. This “crashing in” reminds me of the following realities: People need Christ, You need Christ, I need Christ. These relational challenges spill over into, what seem...
