"Blessed is the one who trusts in the Lord, whose confidence is in Him. They will be like a tree planted by the water that sends out its roots by the stream. It does not fear when heat or drought comes... and never fails to bear fruit." - Jeremiah 17
But we don’t have enough time”, was the response of this business leader as we worked through the challenges of creating a remarkable customer experience. Although their desire was in the right place, their willingness to engage in the disciplined pursuit of remarkable was cautious and maybe even cl...
What’s getting in the way of you doing what you need to do?” I recently asked a leader as he grappled with a very challenging conflict with a key team member. “Fear”, he responded! “Fear of their response; fear of the “chat” taking too much time; fear that I may not handle it well.” This leader was...
Go and sell all….” How many times have I read this passage in Mark 10? How often have I read it and skipped over it – afraid to really engage in what Jesus is asking here. In fact, just writing these words is more than uncomfortable for me. There is a big part of me that really longs to avoid, maybe...
Pete, we were just asked to take on 2 more projects from a client! Things are looking up!” As I listened, I remembered a previous conversation about this very client. So, I asked him the following questions… “Hasn’t this client been difficult to work with?” Answer: “Absolutely – a serious…” Haven’t ...
